If you know the name of the product you need, the quickest way to find it may be use the search box in the top right of the page. If the product doesn't appear in the results, it may not currently be available. All of the products on this site are also accessible - by name - from the drop down menu at the top of every page.
For various reasons including the need for a consultation or a bespoke installation, not all IRIS products can be purchased online. Also, some of our products are only available at certain times of year (like Payroll Year End) or may be out of stock.
Not yet. We hope to offer monthly payment setup in the future, but for now we accepts Credit and Debit cards only.
Discount codes can be entered on the checkout page, where any discounts will be applied before payment. Only one discount code may be applied per transaction.
The IRIS web site uses PayPal, a global leader in online payment solutions with more than 164 million accounts worldwide. PayPal uses 128-bit encryption to automatically encrypt all your personal and payment information. Your payment card information is never seen by IRIS. For more information about PayPal's security features, see Paypal. For information about how IRIS protects your personal data, please read our privacy policy
Delivery within the UK is free. All items are despatched using First Class post. If you require any special delivery options, or would like items delivered outside the UK, please call the Sales Hotline on 0844 815 5656.
Orders are usually dispatched within 24 hours of receipt of your order, and sent via First Class post. If there is a delay with your order, we will notify you by email. You can check the status of your order by signing in and clicking on Order History on the My Account page.
If you have chosen the ‘Download’ delivery option, your licence key information will be posted out to the specified delivery address within 72 hours of receipt of your order. Enquiries regarding the provision of licence keys for product(s) downloaded from this website should be made to the billing centre shown in your order confirmation email.
IRIS products are administered and dispatched from a number of billing centres around the UK. Products in your order are grouped together by their respective billing centres and each group is assigned an order number.
The contact number or numbers relating to your purchase are shown on the email you received when you place your order.
IRIS' returns policy varies by billing centre. Please call the billing centre number for the product you wish to return as shown on your email receipt.
You create an account the first time you buy from us, as part of the checkout process. Please note that an online account can only be created online - if you have only purchased IRIS products via offline means, you will not yet have an online account.
Simply click on the sign in link at the top right of the page. You do not have to be signed in to purchase against an existing account; you can sign in later.
Click on the sign in link at the top right of the page and then click on Forgotten your password. Your password will be emailed to you.
Sign in to the web site then click on Your Details in the My Account area on the right sidebar. Please note that the IRIS web site does not store your payment information.
The order status categories shown in the order confirmation email and in the 'Order History' section of your account have the following meaning;
Wait for 10 minutes then revisit the order history section, if the order is still not appearing please contact the webmaster at the following address webmaster@iris.co.uk.
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